Frequently Asked Questions

For Members

What happens if I do not make a Member Investment Choice?
Can I keep my super savings with AustSafe Super if I change jobs?
I think I may have super in other funds. How do I locate it?
How do I transfer super into AustSafe Super?
What is AustSafe Super’s SFN, ABN and SPIN?
I am a temporary resident leaving Australia. Can I withdraw my super?
When applying for the Departing Australia Superannuation Payment you need your:
Can I transfer my money to my spouse’s account?
Can I put extra money into super?
Can I keep track of my super online?
Can I access my super if I am suffering from severe financial hardship?
 

For Employers

What happens if I do not make superannuation contributions on behalf of my employees?
If my self-employed business has recorded a loss for the financial year, can I still claim the Government co-contribution if I have made personal contributions to my account and fit the eligibility criteria?
Who is eligible for Choice of Fund?
How do I advise AustSafe Super that an employee is no longer working for my business?
How do I register for EmployerOnline?
What constitutes ordinary time earnings?
What are the minimum and maximum age limits for paying my employees super?
As a business owner, can I use AustSafe Super for my own retirement saving?
What options are available for me to submit contributions?
Do I need to pay super for employees who are under age 18?


For members

 


What happens if I do not make a Member Investment Choice?

If you do not make a Member Investment Choice your super savings will be invested in the MySuper (Balanced) Investment Option, the Fund’s default option.


Can I keep my super savings with AustSafe Super if I change jobs?

Yes! Your AustSafe Super account is fully portable, meaning you can take it with you from job to job. When you start your new job simply complete Part A of the Standard Choice Form (which your employer should give you when you start). If your new employer does not provide you with a Standard Choice Form then simply provide them with your membership card and your employer will contact us to make the necessary changes.


I think I may have super in other funds. How do I locate it?

The Australian Taxation Office (ATO) have an online search facility, SuperSeeker, which will search for lost super and provide you with instant possible matches.


How do I transfer super into AustSafe Super?

Transferring your super from other funds into AustSafe Super is easy. Simply use the Online Rollover Tool and send the completed form with to us and we’ll do the rest for you.


What is AustSafe Super’s SFN, ABN and SPIN?

 

SFN

147 555 940

ABN

96 010 528 597

SPIN

ASF0001AU


I am a temporary resident leaving Australia. Can I withdraw my super?

If you are working in Australia as a temporary resident you may be eligible to claim your superannuation money after you leave. You can do this if:

  1. you have been visiting on an Eligible Temporary Resident Visa;
  2. your visa has expired or been cancelled, and
  3. you have permanently departed Australia.*

This payment is called the Departing Australia Superannuation Payment. It is commonly referred to as DASP.


When applying for the Departing Australia Superannuation Payment you need your:

  1. personal details – your name and date of birth
  2. passport number
  3. superannuation fund details – the name of the superannuation fund and your account number, and 
  4. Australian tax file number

Click here to access DASP application information or visit the Australian Taxation Office website.

 * You may still be able to return to Australia on another visa even if you claim and receive your superannuation money.


Can I transfer my money to my spouse’s account?

Once every financial year you can split the contributions paid into your account from the previous financial year and transfer them into your spouse’s account (regardless of which super fund your spouse invests with).


Can I put extra money into super?

Yes, you can put extra money into your super account and there are a few ways to do it. You can ask your employer to take extra money out of your pay before tax (known as salary sacrifice), you can make voluntary member contributions by sending us a cheque, you can set up a once off or regular direct transfer from your bank account to AustSafe Super, or you can pay by BPAY to obtain our bank account details contact our Customer Service Centre on 1300 131 293.


Can I keep track of my super online?

Yes you can! AustSafe Super’s online facility, MemberOnline, allows you to check your account balance and contribution history, change your personal details and update your beneficiaries. To register for MemberOnline simply call our Customer Service Centre on 1300 131 293.

 


Can I access my super if I am suffering from severe financial hardship?
 

At AustSafe Super we understand that life doesn’t always go according to plan. We know all too well that your financial circumstances can change and that hardship can arise, sometimes without any warning. Knowing this, we are able to provide members of AustSafe Super, with a portion of their super before their retirement in the event they are suffering from severe financial hardship. Members need to meet certain criteria and must apply for this benefit. 

Am I eligible to claim for financial hardship?

If you have been receiving Australian Government income support payments for at least 26 continuous weeks (or 39 continuous weeks if you are over age 55) and you were eligible for a Q230 (or Q251) letter from Centrelink, you may be able toaccess part of your super on the grounds of severe financial hardship. Eligibility is determined regardless of your age by the Superannuation Industry (Supervision) Act 1993 (SIS).

You must meet the eligibility conditions set out in the SIS and demonstrate to us that you are not able to meet reasonable and immediate family living expenses. To find out more about the current eligibility requirements under Financial Hardship, visit the Department of Human Services website at humanservices.gov.au.

Commonwealth Government Income Support Payments
Below is a list of common Commonwealth payments to help you clarify if you are eligible for a financial hardship payment. For a full list of qualifying Commonwealth Income Support Payments, contact Centrelink

Social Security Payments
1. Mature Age Allowance (granted after 1 July 1996)
2. Newstart Allowance
3. Parenting Allowance (other than Parenting Allowance that is paid at the basic rate, independently of the spouse’s income)
4. Partner Allowance
5. Sickness Allowance  
6. Special Benefit
7. Widow Allowance

Social Security Pension
1. Age Pension
2. Bereavement Allowance
3. Carer Pension
4. Disability Support Payment
5. Disability Wage Supplement
6. Mature Age Allowance (granted before 1 July 1996)
7. Mature Age Partner Allowance
8. Sole Parent Pension
9. Special Needs Pension
10. Widow B Pension
11. Wife Pension

Service Pension
1. Age Service Pension
2. Carer Service Pension
3. Invalidity Service Pension
4. Partner Service Pension


For Employers

 


What happens if I do not make superannuation contributions on behalf of my employees?

If you do not pay the required SG contributions you will have to pay the Superannuation Guarantee Charge. This can be expensive as it is not tax deductible. There is also an administration charge of $20 per employee and an interest charge of 10% per annum. For more information refer to the Employer Guide.


If my self-employed business has recorded a loss for the financial year, can I still claim the Government co-contribution if I have made personal contributions to my account and fit the eligibility criteria?

Personal contributions (also known as voluntary contributions) are payments made to your superannuation account from your after-tax or take-home pay. This means that if you are self-employed, you can qualify for a Government Co-contribution providing you meet the following five eligibility requirements:

  • Made a personal after-tax contribution to your super during the financial year 
  • Have a total income (includes assessable income, reportable fringe benefits and reportable employer superannuation contributions) for the financial year of less than $49,488 p.a. (2014/15) 
  • Be under 71 years of age at the end of the financial year
  • Lodge an Australian tax return for the financial year
  • Have not held a temporary resident visa at any time during the financial year, and 
  • Have earned 10% or more of your total income from eligible employment-related activities or from running a business, or a combination of these. 

Who is eligible for Choice of Fund?

You must offer choice of fund to any employee who:

  1. is paid under a Federal award, or
  2. whose contributions are not specified under any particular award or agreement.

You do not need to offer your employees choice of fund if they are:

  1. covered by a Federal workplace agreement
  2. covered under a state award or industrial agreement that are not employed by a corporation
  3. working for Government agencies, or
  4. a member of a particular defined benefit super fund of an employer sponsor.

If the award or agreement simply refers to SG legislation without mentioning a specific fund, employers must comply with choice of fund.

For more information of Choice of Fund refer to the Employer Guide.


How do I advise AustSafe Super that an employee is no longer working for my business?

You can either contact our Customer Service Centre on 1300 131 293 or you can simply complete the termination details in the relevant section on the Employer Contribution Advice (which is sent to you each month or quarter).


How do I register for EmployerOnline?

To register for EmployerOnline contact one of our Customer Service Officers on 1300 131 293. They will set you up with a user name and a password.


What constitutes ordinary time earnings?

Ordinary-time earnings are the salary or wages you pay your employees for their ordinary hours of work, not including overtime. It includes over-award payments, shift allowances, commissions, and paid leave up to the maximum contributions base for the quarter.

If you are uncertain as to whether a payment to an employee is regarded as Ordinary-time earnings you should check with the ATO.


What are the minimum and maximum age limits for paying my employees super?

You must pay superannuation for all employees who are over 18 years of age and under 70 years of age and you pay them $450 or more (before tax) in a month. You will only need to pay super for employees under 18 years of age if they work more than 30 hours a week.


As a business owner, can I use AustSafe Super for my own retirement saving?

Yes! AustSafe Super Personal is the Fund’s superannuation product for self employed people and business owners. You can make regular payments into AustSafe Super Personal and if eligible the Government Co-contribution can also be paid into your account. For more information, refer to the AustSafe Super Personal Super PDS.


What options are available for me to submit contributions?

AustSafe Super offers employers electronic and paper based options for submitting contributions. You can use EmployerOnline (our online facility), submit a payroll file (online or via e-mail), mail us a paper based contribution return or use our clearing house facility for your employees who are not AustSafe Super members. For more information about these options refer to the Employer Guide.


Do I need to pay super for employees who are under age 18?

The Superannuation Guarantee Act only requires you to pay superannuation to employees under the age of 18 if they are working more than 30 hours a week and earn $450 or more (before tax) in a month.