Service Providers

A number of professional service providers assist us with our operations. If we contract a service provider to provide a business activity that is or could be undertaken by us in house (i.e. performed by Trustee Office staff), this is referred to as ‘outsourcing’. For outsourcing of any material business activity such as Administration, we must follow our Outsourcing Policy which requires the completion of due diligence on the proposed service provider and regular monitoring.

The Trustee also has a responsibility to ensure that its arrangements with service providers and other associations do not influence the financial services we provide. We do not believe that our arrangements with any of the entities cited below or any other service providers we use influence in any way the financial services we provide to our members. Each service provider is selected on its ability to perform relevant activities and is monitored on a regular basis.  

Service providers

Administrator Australian Administration Services Pty Ltd (AAS) ABN 62 003 429 114
Insurer                      CommInsure (a registered business name of The Colonial Mutual Life Assurance Society Limited ABN 12 04 021 809)
Custodian National Australian Bank Limited (ABN 12 004 044 937)
Financial Planning Industry Fund Services Ltd (ABN 54 007 016 195)
Internal Auditor Bentleys Australia Pty Ltd (ABN 42 129 356 592)
External Auditor         BDO (QLD) Pty Ltd (ABN 45 134 242 434)
Investment Consultant            JANA Investment Advisers Pty Ltd (ABN 97 006 717 568)
IT Consultant SureBridge Pty Ltd (ABN 34 070 777 356)