FAQ’s about your insurance
AustSafe Super provides a range of insurance options, so you’ll always find something that suits your needs.
Below is a comprehensive list of questions that our AustSafe Super Regional Managers are commonly asked. These answers are general in nature and it is important to get help for your specific query and circumstances.
Remember – insurance claims can be complex, and every case is different, so the information on this page might not apply to you in the same way as someone else. We recommend you contact us on 1300 131 293 to discuss your claim.
Do I have insurance cover?
How much cover do I need?
How do I increase my cover?
How do I cancel my cover?
How do I make a claim?
Who can claim on my insurance?
Who can I nominate to receive my death benefit?
I’ve made a claim, how long will it take?
Can I claim on my other superannuation insurance policies?
Will my claim affect my Centrelink payments?
My claim was refused, what are my next steps?
Does AustSafe Super intend to adopt the Insurance in Superannuation Voluntary Code of Practice?
When you join AustSafe Super, you’ll automatically receive two units of Death and TPD insurance cover provided you meet the eligibility conditions. This is called default cover. If you don’t want this automatic insurance, you can opt out when joining or alternatively you can complete the Reduce or cancel insurance cover form at any time.
AustSafe Super members are not given Income Protection Insurance automatically. If you wish you can apply for Income Protection insurance, you’ll need to complete the application form and be accepted by the insurer. We offer competitive fees for Income Protection and best of all, premiums are deducted from your super, not your take-home pay.
For more information, please read the Insurance guide.
Having the right level of insurance cover can give you peace of mind about the financial future for you and your family if the worst should happen.
Use our Insurance calculator to find out how much insurance cover you may need and how much it will cost.
Death and TPD insurance
You can also apply for up to three extra units of Death Only or Death and TPD cover when you join if you’re a new Industry Super or Personal Super member, provided you’ve met eligibility conditions. Simply complete the Special insurance offers application form at the back of the Insurance Guide.
If your personal situation changes, you may need to change your insurance. With Life Events cover, you can apply to receive up to two extra units of Death Only, Death and TPD or a Fixed cover equivalent – without having to provide full health evidence.
Income Protection insurance
Income Protection insurance isn’t provided automatically. You have to apply and be accepted by the Insurer if you want this type of cover.
Why not check out our insurance calculator to see if you’ve got the right amount of coverage for your needs?
If your circumstances change and you wish to cancel your insurance – either Death Only, Income Protection or Death and TPD, then simply complete the Reduce or cancel insurance cover form.
For more information on changing insurance cover and what you need to do, read the Insurance Guide. If you reduce or cancel your insurance, you may have to go through underwriting if you want to raise or reinstate insurance at a later date.
Insurance provided through AustSafe Super is probably much less expensive than you think, and in most circumstances, cheaper than going through an insurance company so we encourage you to think carefully and obtain financial advice before cancelling your cover.
Use our Insurance Calculator to find out how much insurance cover you may need and how much it will cost.
We all know that making claims on insurance has the potential to be frustrating. To ensure that the process is as simple as possible, give us a call on 1300 131 293 and let us know that you intend to claim, and the nature of the claim. That way we can ensure you’re given the correct forms and discuss the process with you.
Once we’ve been told about your claim we will send you the relevant claim forms via post, or email depending on your preference. These should be completed and returned to us as soon as you’re able to. The claim forms will generally require relevant medical certificates, GP practitioner reports, and those of a specialist, employer reports and relevant evidence of the claim and evidence of your identity. You will be responsible for meeting the cost of any of the above information required.
For more information on making a claim and what you’ll need to do, please read the Insurance Guide.
The section below outlines who can claim on your insurance depending on the type of claim you intend to make.
Death insurance can be claimed by any dependants of the deceased. Dependants include a legally married spouse, de-facto partner (including same sex partners), children, legal personal representative of the deceased’s estate, financial dependants and inter-dependants.
Death benefits can also be claimed by the insured prior to them passing if two doctors certify that the person has less than 12 months to live. We call this a terminal illness claim.
One of the two doctors must be a specialist practising in the area related to the illness or injury.
If you are insured for Death Only or Death and TPD cover, you are also automatically covered for Terminal Illness.
If you wish to claim on a terminal illness, the claim forms will generally require relevant medical certificates, employer reports and relevant evidence of the claim and evidence of your identity. You will be responsible for meeting the cost of any of the above information required.
For more information on making a claim call us on 1300 131 293 and we’ll let you know what you’ll need to do. You should also read our Insurance Guide.
If a Terminal Illness benefit is paid, a full Death benefit of the same amount will not also be paid.
Only you can make a claim for Total and Permanent Disablement.
If you have become ill or injured and believe you meet the definition of Total and Permanent Disablement, please contact us on 1300 131 293. We will let you know what information you and your doctors need to provide and we will send you the forms to enable you to lodge your claim.
Our Insurer may ask for more information while your claim is assessed. For more information, please see our Insurance Guide.
Income Protection (IP) cover provides an income if you are temporarily unable to work due to sickness or injury.
This type of cover provides you with a monthly income benefit to meet your living expenses when you are unable to work. The maximum payment for Income Protection is 75% of your monthly income (plus up to a 10% super contribution).
Only you can make a claim for Income Protection Insurance and we encourage you to give us a call on 1300 131 293 to help get you started.
AustSafe Super can only pay death benefits to certain people called 'dependants.' These include a legally married spouse, de-facto partner (including same sex partners), children, legal personal representative of the deceased’s estate, financial dependants and inter-dependants.
AustSafe Super has three different types of beneficiary nomination:
1. Reversionary beneficiary nomination (for pension members only)
You are only able to nominate a reversionary beneficiary at the time you open your AustSafe Super Pension account. If you want to change your nominated reversionary beneficiary at a later date you will need to close your existing Pension account and open a new one.
2. Binding death benefit nomination
When a death benefit claim is made, AustSafe Super is bound to pay your benefit according to your instructions outlined in a valid binding death benefit nomination form at the time of your death. A binding death benefit nomination provides you with certainty in knowing who will receive your benefit and will last for three years.
Click here to see our Binding death benefit nomination form
3. Preferred death benefit nomination (non-binding)
If you make a preferred death benefit nomination, AustSafe Super will use it as a guide when deciding who will receive your benefit when you die. This is also called a non-binding death benefit nomination. It’s important to remember that this is not legally binding but will be taken into consideration only. Simply login to MemberOnline to make a preferred death benefit nomination.
Depending on the type of claim, it can take up to 6 months or more for you to receive a final decision on your application. The timing depends on the complexity of the claim, what evidence is available about your condition, whether you have met all the criteria, and whether we need additional information from you or a medical practitioner.
We know that this can be a lengthy process and we want to make it as easy as possible for you. That’s why we suggest you call us on 1300 131 293 as soon as you decide to make a claim so we can send you the correct paperwork.
Yes, you can make a death or TPD claim on any other insurance policy that you hold with another superannuation fund, or insurer. The exception to this is our Income Protection insurance.
However, if you have already made a claim with AustSafe Super or another superannuation fund, you will not be eligible to make a claim with AustSafe Super.
Yes, insurance claims are considered income and it may affect how much you receive from Centrelink. You should contact Centrelink to find out what impact the claim will have on your benefits.
We also suggest you contact one of our Financial Planners1 on 1300 131 293 to work through the financial implications of your claim.
Don’t panic, there are plenty of options open to you if you feel your claim was unfairly rejected. Firstly, you can lodge an internal complaint with AustSafe Super. AustSafe Super then has 90 days to respond to you.
If the complaint is not successful, you can make an external complaint against our insurer to the Financial Ombudsman Service (FOS) or to the Superannuation Complaints Tribunal (SCT) against AustSafe Super. There are time and monetary limits on some external complaints.
Our Financial Services Guide has more details on our complaints process.
We take all insurance claims very seriously and will always explain our decision making process, and that of the insurer, to you clearly and in plain English.
AustSafe Super is committed to adopting the Insurance in Superannuation Voluntary Code of Practice.
The code commences from 1 July 2018. AustSafe Super will prepare a transition plan by 31 December 2018 to work towards compliance with the framework by 30 June 2021.
Objectives outlined in the code include:
Improve the insurance in superannuation offered to super fund members, and the processes by which funds provide insurance benefits
Insurance offered on an automatic basis in superannuation must be appropriate and affordable, and must not inappropriately erode retirement income
Communications to super fund members will be clear, timely and in plain language, to assist in the understanding of the role of insurance in superannuation and the details of your member insurance cover, and
Funds will play a visible role in the claims process, and ensure members receive regular updates, as well as a decision on claims made in a reasonable timeframe.
For further information about the new framework, please visit www.aist.asn.au.
1Austsafe Pty Ltd ABN 96 010 528 597 AFSL 314183 RSE License L0002035 has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195 AFSL No 232514 to facilitate the provision of financial advice to members of Austsafe Pty Ltd. Advice is provided by one of our financial planners who are Representatives of IFS. Fees may apply. Further information about cost of advice is set out in the relevant Financial Services Guide, a copy of which is available at austsafe.com.au or by calling 1300 131 293. IFS is responsible for any advice given to you by its Representatives. Any reference made to an AustSafe Super Financial Planner refers to the IFS service.