Faster, smarter, simpler: AustSafe's new digital claims service goes live

AustSafe Super members can now make insurance claims online, fast-tracking the claims process, with a user-friendly facility that guides members through the claim process and adjusts to claimants responses.

Powered by AustSafe Super’s insurance partner, CommInsure, the dynamic online claims service allows members to lodge a claim online and track its progress as its being assessed.

AustSafe Super chief executive, Craig Stevens, said the new digital service will simplify the claims process for many members and will lead to faster claims turnaround times, ultimately improving outcomes for members with insurance claims.

“AustSafe Super’s 100,000 members are spread throughout rural and regional Australia – including some remote parts of the country – so the ability for them to be able to fast-track an insurance claim online is something we’re proud to be offering.

“Our members still have the option of lodging claims the traditional way… the new offering further supports our member services initiatives by providing greater flexibility and access for members wishing to make a claim,” he said.

The digital claims service is a web-based app for Income Protection, Total and Permanent Disability and Terminal Illness claims, and will lead to claims being received by the insurer within minutes and removing the need for paper-based forms.  

“CommInsure General Manager for Life Product and Distribution, Craig Harrison said: “AustSafe Super members will find lodging and managing an insurance claim so much easier with this industry-leading platform. We involved members extensively in design and testing to make this a user-friendly facility for members to lodge a claim and then show them exactly where they are in their claim journey.”

Now in its 30th year of operation, AustSafe Super is the industry super fund for rural and regional Australia and looks after more than 100,000 members with $2.4 billion funds under management.


The information contained in this media release is factual information only. It is important to read the AustSafe Super Product Disclosure Statements (PDS) available at before you make an investment decision. Austsafe Pty Ltd ABN 96 010 528 597, AFSL 314183 is the Trustee of AustSafe Super ABN 92 398 191 503.